Effective Date: 07 October 2026

At DR Kitchen Equipments, we are committed to providing reliable commercial kitchen equipment. Where a product is covered by this Warranty Policy, the electric motor supplied with the machinery is covered for a limited period subject to the terms and conditions below.

1. Warranty Period

The motor warranty is valid for 12 months from the date of delivery of the product.

This warranty applies only to the electric motor supplied with the applicable machinery and does not automatically extend to other components, accessories, consumable parts, or the complete machine.

2. What Is Covered

Under this warranty, DR Kitchen Equipments may provide a piece-to-piece replacement of the defective motor, subject to inspection and approval.

A motor may qualify for warranty replacement where:

  • The motor becomes non-functional due to a manufacturing defect.
  • The motor fails due to excess load under normal and intended operating conditions, subject to technical inspection.

Warranty coverage is applicable only where the failure is determined to fall within the scope of this Warranty Policy.

3. What Is Not Covered

The warranty does not cover motor damage or failure caused by:

  • Submersion in water.
  • Contact with water, moisture, or liquid spills.
  • Negligence or improper handling.
  • Incorrect electrical wiring or connection.
  • Unauthorized modification, alteration, or repair.
  • Improper installation.
  • External electrical faults, voltage fluctuations, or other electrical issues originating outside the motor.
  • Misuse or operation outside the intended application or recommended operating conditions.
  • Normal wear and tear or damage resulting from improper maintenance.

4. Warranty Claim Process

If the motor becomes non-functional during the applicable warranty period, the customer should contact DR Kitchen Equipments as soon as possible.

The customer may be required to provide:

  • Order or invoice details
  • Product and motor details
  • Description of the problem
  • Photographs and/or videos showing the issue
  • Other information reasonably required for technical evaluation

If requested, the defective motor must be returned to DR Kitchen Equipments or to a designated service location for inspection.

The cost of sending the defective motor for inspection will be borne by the customer unless otherwise agreed in writing.

5. Inspection and Warranty Approval

All warranty claims are subject to technical inspection.

After receiving and inspecting the defective motor, DR Kitchen Equipments will determine whether the reported failure qualifies under this Warranty Policy.

If the motor is determined to have a qualifying manufacturing defect or other covered failure, a replacement motor will be provided at no additional cost, subject to the terms of this policy.

If the failure is determined to result from an excluded condition, the warranty claim may be rejected.

Warranty approval is based on the results of the technical inspection and the applicable warranty terms.

6. Warranty Replacement

Warranty coverage is limited to the replacement of the qualifying defective motor.

This warranty does not automatically cover:

  • Replacement of the complete machine
  • Replacement of unrelated components
  • Installation or removal charges
  • Transportation or service expenses unless specifically agreed
  • Loss of business, production, income, or other consequential losses

Any replacement provided under warranty will be subject to the applicable warranty terms.

7. Important Operating Conditions

Customers should operate and maintain the equipment in accordance with the manufacturer’s operating instructions and recommended electrical and installation requirements.

Improper installation, incorrect electrical connections, exposure to water or moisture, overloading beyond the equipment’s intended capacity, or unauthorized modifications may invalidate warranty coverage.

8. Contact Us

For warranty-related assistance, please contact:

DR Kitchen Equipments
Email: sales@drkitchenequipments.com
Phone: +91 9500712777
Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM

Please keep your invoice/order number and product details available when submitting a warranty claim.