Last Updated: 22 September 2026

DR Kitchen Equipments respects the privacy of visitors, customers and individuals who communicate with us through our website.

This Privacy Policy explains generally what information may be collected when you use our website and how that information may be used in connection with enquiries, quotations, purchases, delivery, customer support and related business activities.

1. Information We May Collect

Depending on how you interact with our website, we may receive information such as:

• Name
• Company or business name
• Phone number
• Email address
• Billing information
• Shipping or delivery information
• GST-related information where required
• Product requirements
• Enquiry details
• Quotation requirements
• Order-related information
• Information provided through contact or enquiry forms

We only request information that is reasonably relevant to the interaction or service being provided.

2. Information Submitted Through Forms

If you contact us through a website form, quotation form or other enquiry mechanism, the information you provide may be used to:

• Respond to your enquiry
• Contact you regarding your requirements
• Prepare or discuss a quotation
• Provide product information
• Process an order
• Provide customer support
• Coordinate delivery or installation where applicable

3. Information Relating to Online Orders

If you purchase a product through the website, information necessary to process the transaction may be collected, including customer, billing, shipping and order information.

This information may be used for:

• Order processing
• Order confirmation
• Payment-related processing
• Delivery coordination
• Customer support
• Record keeping
• Tax and accounting requirements

4. How We Use Your Information

Information collected through the website may be used for legitimate business purposes, including:

• Responding to enquiries
• Providing quotations
• Processing purchases
• Communicating about orders
• Delivering products
• Providing support
• Responding to customer requests
• Maintaining business and transaction records
• Improving website functionality and customer experience
• Meeting applicable legal, accounting and regulatory requirements

5. Communication

When you provide your phone number or email address while making an enquiry or purchase, we may use those details to communicate with you regarding your enquiry, quotation, order, delivery, installation or support.

6. Cookies and Website Technologies

Our website may use cookies or similar technologies required for website functionality, session management, preferences, security or other website operations.

Depending on the services and technologies active on the website, additional cookies or technologies may be used.

You can manage cookie settings through your browser where applicable. Disabling certain cookies may affect some website functionality.

7. Sharing of Information

We do not intend to sell personal information to third parties.

Information may be shared where reasonably necessary to operate the business or complete a requested transaction, including with:

• Payment service providers, where applicable
• Delivery and logistics providers
• Installation or service personnel, where applicable
• Technology/service providers supporting website operations
• Professional advisers where necessary
• Government or regulatory authorities where legally required

Such information will be limited to what is reasonably necessary for the relevant purpose.

8. Data Security

We take reasonable measures to protect information provided through our website and business communications.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including customer service, business records, accounting, taxation, legal obligations and dispute resolution.

10. Third-Party Websites

Our website may contain links to external websites.

This Privacy Policy applies to information collected by DR Kitchen Equipments through our website and does not govern the privacy practices of third-party websites.

Customers should review the privacy policies of external websites they visit.

11. Children’s Privacy

Our website is intended for general business and commercial use. We do not knowingly request personal information from children for the purpose of purchasing commercial kitchen equipment.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or applicable requirements.

The updated version will be published on this page with the revised date.

13. Contact Us

For privacy-related questions or requests, contact: