Terms & Conditions

Effective Date: 07 October 2026

Welcome to DR Kitchen Equipments. These Terms & Conditions govern your access to and use of our website, products, services, and online purchasing facilities. By accessing our website, submitting an enquiry, placing an order, or making a payment through our website, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or place an order through it.

1. About DR Kitchen Equipments

DR Kitchen Equipments
No. 5, Sivaboothamedu, Kuzhandai Nayakar Street,
Maduravoyal Bypass Road, Vanagaram,
Chennai – 600095, Tamil Nadu, India

GSTIN: 33BPGPD6628M1ZQ
Phone: +91 9500712777
Email: sales@drkitchenequipments.com
Website: drkitchenequipments.com

2. Products and Product Information

DR Kitchen Equipments supplies commercial kitchen equipment, catering equipment, kitchen appliances, stainless-steel equipment, storage solutions, dining equipment, and related products.

We make reasonable efforts to ensure that product names, descriptions, specifications, dimensions, images, prices, and other information displayed on the website are accurate and up to date.

However:

Product images are provided for representation and may vary slightly from the actual product.
Specifications, dimensions, materials, finishes, and other product details may change due to manufacturing or technical requirements.
Certain products may be manufactured or configured according to specific customer requirements.
Product availability and pricing may change without prior notice.
For products available through the Request a Quote facility, the price displayed on the website may be indicative and the final price will be confirmed separately.

Customers are responsible for reviewing product specifications and confirming that a product is suitable for their intended application before placing an order.

3. Product Categories and Purchasing Options

Our website may offer products through different purchasing options.

3.1 Buy Online

Products designated as Buy Online may be purchased directly through the website using the available online payment methods.

3.2 Request a Quote

Products designated as Request a Quote may require confirmation of price, specifications, availability, delivery requirements, or other details before an order can be finalized.

Submitting a quotation or product enquiry does not by itself constitute a confirmed order or create an obligation for DR Kitchen Equipments to supply the product.

4. Orders and Payment

For products purchased through the website:

Orders are processed only after successful receipt or confirmation of the required payment.
Customers must provide accurate billing, delivery, and contact information.
DR Kitchen Equipments reserves the right to contact the customer to verify order details where necessary.
An order may be cancelled or declined where there is an error in pricing, product information, availability, payment processing, or other material information.
Any applicable taxes will be calculated in accordance with the tax settings applicable to the order.
Online payments are processed through the payment gateway made available on the website.

For products requiring quotation or special configuration, payment terms may be communicated separately before order confirmation.

5. Shipping and Delivery

Orders are dispatched using suitable logistics or courier partners.

For products eligible for free shipping, the applicable shipping charge will be displayed as Free Shipping during checkout.

Delivery times provided on the website or communicated by DR Kitchen Equipments are estimates and may vary depending on product availability, order processing, destination, logistics conditions, holidays, and other circumstances beyond our reasonable control.

Customers are advised to:

Provide a complete and accurate delivery address and contact number.
Be available to receive the shipment.
Inspect the package at the time of delivery.
Report visible damage as soon as possible.
Retain packaging and shipping materials where a delivery-related issue occurs.

For further details, please refer to our Shipping & Delivery Policy.

6. Returns, Refunds and Cancellations

DR Kitchen Equipments generally follows a No Return and No Refund policy for products purchased through the website, subject to applicable law and the exceptions specifically stated in our Return, Refund & Cancellation Policy.

Customers should carefully review product specifications, dimensions, capacity, technical requirements, and other relevant information before placing an order.

Cancellation requests must be made as soon as possible after placing an order. Once an order has entered processing, production, customization, or dispatch, cancellation may no longer be possible.

For complete details, please refer to our Return, Refund & Cancellation Policy.

7. Manufacturing Defects and Warranty

Where a product is covered by a manufacturer’s or DR Kitchen Equipments’ warranty, the applicable warranty terms will be communicated with the product and/or stated in the relevant warranty documentation.

Where applicable, manufacturing defects must be reported within the period specified in the applicable warranty or product documentation, together with appropriate photographs, videos, purchase details, and other supporting information.

Warranty coverage generally does not extend to issues resulting from:

Normal wear and tear
Improper installation or use
Negligence or misuse
Accidental damage
Unauthorized modification or repair
Tampering
Improper maintenance
Use contrary to the product’s intended purpose
Damage caused by external circumstances beyond the warranty coverage

Where a warranty claim is accepted, the remedy may include repair or replacement of a defective component, subject to the applicable warranty terms.

Where a specific product is supplied with a separate warranty card or manufacturer’s warranty, that document will govern the applicable warranty coverage and conditions.

8. Limitation of Liability

To the extent permitted by applicable law, DR Kitchen Equipments shall not be liable for indirect, incidental, special, or consequential losses arising from the purchase or use of a product.

Our liability in relation to a specific product or transaction shall, to the extent legally permissible, be limited to the amount paid by the customer for that specific product or transaction.

Nothing in these Terms is intended to exclude or limit any liability or consumer rights that cannot legally be excluded or limited under applicable Indian law.

9. Intellectual Property

All content available on the DR Kitchen Equipments website, including but not limited to:

Logos and branding
Product images
Product descriptions
Text and written content
Graphics
Website design
Page layouts
Other original website materials

is owned by or used with permission by DR Kitchen Equipments and may be protected by applicable intellectual-property laws.

No content from this website may be copied, reproduced, modified, distributed, published, or commercially used without prior written permission, except where permitted by applicable law.

10. Website Use

Customers agree to use the website only for lawful purposes.

You must not:

Use the website for fraudulent or unlawful activities.
Attempt to gain unauthorized access to the website or its systems.
Interfere with the operation or security of the website.
Submit false or misleading information.
Use website content for unauthorized commercial purposes.

DR Kitchen Equipments reserves the right to restrict or terminate access to the website where misuse or unauthorized activity is identified.

11. Third-Party Services and Payment Gateways

Our website may use third-party service providers, including payment gateways, courier/logistics providers, hosting providers, communication services, and other technology providers.

Transactions processed through third-party payment gateways may also be subject to the terms and policies of the relevant service provider.

DR Kitchen Equipments is not responsible for interruptions or failures caused solely by third-party systems that are outside our reasonable control.

12. Force Majeure

DR Kitchen Equipments shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, government restrictions, strikes, transportation disruptions, technical failures, supply-chain disruptions, or other unforeseen events.

13. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms or transactions with DR Kitchen Equipments shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

14. Changes to These Terms

DR Kitchen Equipments may update or modify these Terms & Conditions from time to time to reflect changes to our products, services, website, business practices, or applicable legal requirements.

The updated version will be published on this website with the applicable effective date.

Customers are encouraged to review this page periodically.

15. Contact Us

If you have questions regarding these Terms & Conditions, products, orders, payments, or other services, please contact us: